retention

Social Listening

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Listen for customers complaining or praising your company on social media and respond. A study from Lithium Technologies showed that 53% of consumers who tweet a brand expect a response within an hour. Social listening gives you the opportunity to understand and address the concerns of your consumers in real time. Take it a step further and leverage the topics that resonate with your audience to optimize content, SEO, and PPC strategies.

Avg ROI: +16%