retention

Feature Request Follow-Up

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Whenever a customer requests a feature, make a note directly in that feature's trello card / asana task. When that feature is released, email those people personally to let them know the new feature they requested has been launched. This will massively improve retention for those users, even bringing them back from dormant / churned status. It really doesn't take very long, but you can automate this process with your CRM if needed.

Avg ROI: +19%